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Moontower Design & Build

Marketing & Sales Coordinator

Location: Remote -- Must be available during Central Time business hours

Craft the Home You Love; Support the Team That Makes It Happen

Moontower Design & Build is an Austin-based design-build company bringing architecture, construction, and interior design together under one roof. Their integrated team creates custom homes and renovations with thoughtful design, clear communication, and a highly detailed process. Moontower is known for delivering beautifully crafted homes through a seamless, client-focused experience.

Moontower Design & Build is looking for a highly organized, detail-oriented Marketing & Sales Coordinator to help support the sales and marketing process behind high-end custom residential projects. This role will focus primarily on qualifying incoming leads, organizing client information, supporting follow-up communication, and keeping sales data accurate and up to date.

The ideal candidate is a strong communicator who enjoys research, client support, CRM organization, and helping a busy sales team stay ahead. This person will work closely with the Sales Director and internal team to make sure qualified leads are reviewed, prepared, followed up with, and moved through the process smoothly.

Key Responsibilities

Review and qualify incoming marketing leads from website forms, emails, and internal referrals
Research client/property details to help determine project fit and lead quality
Conduct intro calls or follow-up calls to ask qualifying questions when needed
Help prepare lead information before discovery calls or sales appointments
Assist with appointment setting, follow-up emails, and light customer service communication
Update JobTread with lead details, notes, communication history, and client information
Maintain accurate sales data, reports, and scorecards
Support weekly sales meetings by taking notes, tracking action items, and creating tasks
Assist with proposal formatting, post-meeting notes, and presentation updates
Provide light marketing support, including Canva edits, social media assistance, and email campaign support
Help organize and improve follow-up workflows, including future automated email campaigns
Use Google Sheets and other online tools to keep information organized and accessible

Qualifications

Strong written and verbal English communication skills
Experience in sales support, lead qualification, appointment setting, customer service, or administrative support
Comfortable speaking with potential clients by phone and asking thoughtful, qualifying questions
Highly organized, detail-oriented, and able to manage repetitive data-entry tasks accurately
Experience using CRMs or project management/sales software; JobTread experience is a plus
Comfortable with Google Sheets, Canva, email tools, and online collaboration platforms
Able to work independently while staying responsive to a remote team
Available during Central Time business hours
Experience in architecture, construction, interior design, real estate, or home services is a plus
College or secondary education preferred

Pay and Benefits

Remote independent contractor position
Pay range: $9-$15 per hour. Compensation may vary based on communication skills, relevant experience, and technical proficiency.
Consistent Central Time work schedule
Opportunity to support a respected Austin design-build firm
Exposure to high-end residential architecture, construction, and interior design
Additional performance-based bonus opportunities may become available based on company goals and role performance
Long-term growth potential as Moontower continues building out its sales and marketing systems

Why Moontower Design & Build

Moontower Design & Build is a great fit for someone who wants to support meaningful, design-driven work while helping a talented team grow with clarity and intention. This role combines administrative support, lead coordination, and client communication responsibilities. It is a key support position that helps the sales team respond quickly, qualify opportunities thoughtfully, and create a better experience for future clients. You will be part of a collaborative company that values craftsmanship, communication, thoughtful design, and homes that truly reflect the people who live in them.

Moontower Design & Build encourages applications from qualified candidates of all backgrounds and experiences.

","jobpost_date_added":"2026-05-27T14:15:06.343996","jobpost_date_updated":"2026-06-09T16:28:19.685883","jobpost_date_activated":"2026-05-27T14:15:06.34399","jobpost_active":1,"application_email":"moontower.64115.jobs@mg.thehiretalent.com","processing_viewed":false,"email_to_apply":1,"job_boards":0,"facebook_jobs":0,"snagajob":1,"ziprecruiter":1,"ziprecruiter_sponsoring_date":null,"primary_industry":null,"jobpost_city":"Bogota","jobpost_street":null,"jobpost_state":"Cundinamarca","jobpost_status":"published","jobpost_country":"CO","jobpost_postal_code":"111111","employment_type_primary_details":"contractor","employment_type_secondary_details":null,"compensation_currency":"usd","compensation_min":9,"compensation_max":15,"compensation_interval":"hourly","compensation_commission":null,"experience_level":"mid","education_level":null,"added_by":950206,"owner":25806,"application_form_link_query_string":"5qIwfCDNCLh2kDxqpapmvv1yn5GytzydnEBsMm5Cdty9yeragm","send_application_status_id":null,"send_reference_status_id":null,"ziprecruiter_sponsored":0,"advertisement":"

Marketing & Sales Coordinator — Intake Coordinator (Moontower)

\n\n

Position Overview

The Intake Coordinator is the primary frontline point of contact responsible for receiving, documenting and triaging incoming inquiries related to products, services, accounts and routine complaints. The role focuses on accurate capture of intake data, identity or account verification where required, providing clear factual information about options and policies, attempting first-contact resolution for standard issues, logging all interactions in the CRM/case system, and escalating complex or high-risk matters to the appropriate internal owners.

This document defines the objectives and key results (OKRs), key performance indicators (KPIs), the problems the role is intended to solve for internal and external stakeholders, and the skills, abilities and knowledge required for successful performance. It is intended for internal use and operational alignment.

\n\n

Objectives and Key Results (OKRs)

Objective 1 — Ensure timely, accurate intake and routing of all customer inquiries.\n
- KR1.1: 95% of inquiries logged with complete required fields in the CRM at first contact.
- KR1.2: Average time to log new intake & create case record ≤ 10 minutes.
- KR1.3: 98% adherence to verification and data capture checklists for regulated or sensitive cases.
\n
Objective 2 — Maximize first-contact resolution for routine inquiries and reduce unnecessary escalations.\n
- KR2.1: First-contact resolution (FCR) rate ≥ 70% for standard product/service questions and routine complaints.
- KR2.2: Escalation rate for non-routine/complex issues consistent with triage thresholds (no more than 15% inappropriate escalations identified in audit sampling).
\n
Objective 3 — Maintain service level targets for responsiveness and follow-up.\n
- KR3.1: 90% of inquiries responded to within SLA (e.g., initial response within defined hours by channel).
- KR3.2: 95% of required follow-up actions initiated within SLA and assigned to the correct owner.
\n
Objective 4 — Support cross-team accuracy and operational efficiency.\n
- KR4.1: Internal handoffs include required documentation 99% of the time as measured in quarterly audits.
- KR4.2: Maintain a customer satisfaction or internal stakeholder quality rating ≥ defined target (e.g., ≥ 4/5 on sampled interactions).
\n

\n\n

Key Performance Indicators (KPIs)

Intake completion rate: percentage of contacts logged with all mandatory fields completed at first contact.
Average intake handling time: mean minutes per intake interaction (target defined by team SLA).
First-contact resolution (FCR) percentage for routine queries.
Response SLA compliance rate: percentage of initial responses within agreed SLA by channel (phone, email, chat).
Escalation accuracy rate: percentage of escalations correctly routed per escalation protocol.
Follow-up initiation compliance: percent of required follow-ups created and assigned within SLA.
Data quality score: results of periodic quality audits measuring accuracy and completeness of intake records.
Customer/internal stakeholder satisfaction metric from sampled interactions.

\n\n

Problems Solved — External and Internal Stakeholders

External customers: Provides timely, accurate information and resolution for product/service inquiries and routine complaints, reducing customer effort and uncertainty at first contact.
Internal teams (sales, technical support, case management, quality): Delivers verified, structured intake data and appropriate triage so downstream teams receive complete, actionable cases and spend less time clarifying initial information.
Operational risk and compliance: Ensures required identity/account verification and documentation are completed to reduce regulatory and operational exposure.
Service continuity: Prevents bottlenecks by routing non-routine matters to the correct specialists and maintaining SLAs for follow-up and resolution.

\n\n

Key Skills, Abilities and Knowledge Required

Communication: Clear, concise verbal and written communication tailored to customer and internal audiences.
Active listening and information-gathering: Ability to ask structured questions to capture complete intake data and detect ambiguity or risk indicators.
Customer service fundamentals: De-escalation techniques, empathy, and procedures for managing routine complaints.
Systems proficiency: Comfortable using CRM/case management systems, logging interactions, and following templates/checklists.
Triage and judgment: Ability to apply defined criteria to decide when to resolve, route, or escalate an inquiry.
Attention to detail and data quality: Consistent accuracy in data fields, documentation, and verification steps.
Time management and multitasking: Prioritize high-volume incoming contacts while maintaining quality and SLA compliance.
Compliance awareness: Knowledge of verification, privacy and escalation requirements relevant to the business context.
Collaboration: Works effectively with sales, technical, case management and quality teams for handoffs and follow-ups.
Analytical mindset: Uses KPIs and audit feedback to improve intake processes and reduce rework.

\n\n

Qualifications, Development and Performance Expectations

Typical background includes prior experience in intake, customer service, call center, patient/client registration, or account onboarding roles. Formal education requirements are determined by department policy; emphasis is placed on demonstrated competence in structured intake, CRM usage and adherence to SLA-driven environments. Ongoing development should include training on product/service updates, escalation protocols, CRM enhancements, data privacy/compliance, and periodic coaching informed by quality audits and KPI performance. Performance is reviewed against the OKRs and KPIs listed above and through periodic quality audits and stakeholder feedback.

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Marketing & Sales Coordinator

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